Refund policy

Refund & Return Policy

Last updated: October 12, 2026

We want you to love your new phone case. If something isn't quite right, we're here to help!

1. Returns

You have 14 calendar days from the day you receive your order to request a return.

To be eligible for a return, your item should be in its original condition, allowing for any handling necessary to inspect the product.

To start a return, simply contact us through our official TikTok account @gentsfashion67 with your order number.

We'll guide you through the return process and provide the necessary instructions.

2. Return Shipping Costs

Customers are responsible for return shipping costs when returning an item due to a change of mind, provided this was communicated before purchase.

If your item arrives damaged, defective or incorrect, we'll help resolve the issue at no additional cost to you.

3. Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective or incorrect product, contact us through TikTok @gentsfashion67.

Include your order number and a brief description of the issue. Photos are appreciated when available.

We'll review your request and provide an appropriate solution.

4. Refunds

Once we receive and inspect your return, we'll notify you of its status.

Refunds will be issued to your original payment method.

For returns under the legal right of withdrawal, refunds will be processed within 14 days of receiving your withdrawal request. We may withhold reimbursement until we receive the returned item or proof that it has been sent back.

Applicable standard delivery charges will also be refunded where required by law.

5. Exchanges

Ordered the wrong phone model or want a different design?

Exchanges depend on product availability and do not affect your statutory consumer rights.

6. Non-Returnable Items

Certain items, such as products made to your specifications or clearly personalized, may be excluded from the right of withdrawal where permitted by law.

These exceptions do not affect your legal rights regarding defective products.

7. Your Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws.

Eligible European Union customers have a statutory 14-day right of withdrawal for most online purchases, as well as legal protections for defective or non-conforming products.